The right workforce
Knowing which roles your conversational AI can fill effectively is key to achieving greater AI model effectiveness. Conversational AIs are generally better at performing repetitive tasks and deducing complicated conversations into simple interactions. Therefore, be sure to ask these questions before automating tasks with conversational AI:
- Does the process you are automating with the AI model require a simple or creative communication approach?
- How much work are you automating? (Make sure to automate repetitive processes that place a significant workload on your employees)
Thanks to technologies such as natural language understanding and named entity recognition, conversational AI has become more advanced in handling complex interactions. Therefore, developing your AI model according to the given indicators will make your AI assistant efficient in performing laborious tasks and generate optimal process results.