Liverpool Women's NHS Foundation Trust has announced plans to roll out Netcall's patient engagement portal in autumn 2024 with the aim of giving patients greater autonomy in their healthcare journey.
Netcall Patient Centeris a digital service that offers appointment notifications, waiting list validation, patient-initiated tracking and integration with the NHS app.
Its rollout aims to encourage patients to manage their care, helping to reduce the administrative burden on staff and increase the capacity of the trust.
Commenting on the purchase, Paula Brennan, Digital Program Manager at Liverpool Women's NHS Foundation Trust, said she was “excited to see how this innovative solution will empower patients, improve communication and ultimately elevate the quality of care at Liverpool Women's Hospital.
She added: “It’s not just about technology; it’s about empowering our patients and putting their needs at the forefront of our digital journey.
“The Netcall Patient Engagement Portal is more than just a platform; this demonstrates our commitment to patient inclusion in digital delivery.”
John Clarke, Head of Healthcare Customer Solutions at Netcall, said: “This innovative solution will not only streamline communication and engagement with patients, but also enable them to take control of their healthcare journey. »
According to Netcall, the company sent 10.2 million notifications to its NHS customers in 2023, which it says saved £11.2 million, with an average of 72% of patients responding. registering at the portal.
Netcall's solution was deployed at University Hospitals of Mersey and West Lancashire NHS Trust in April 2024, and the Royal Cornwall Hospitals NHS Trust is also using the technology to provide a single entry point to streamline the patient journey.
Liverpool Women's NHS Foundation Trust was put online with the MEDITECH Expanse electronic patient record in July 2023.