As healthcare continues to evolve, it finds unexpected inspiration in other sectors. In our latest podcast, Cardinal Health's James Hannis reveals how a retail perspective can revolutionize patient care in the digital age.
James has a wealth of experience in retail and explains how this experience is invaluable in his current role. He highlights the importance of speed – a cornerstone of retail – and how it can improve the patient experience in healthcare. From navigating complex personality-based marketing to ensuring rapid service delivery, James harnesses the potential of a retail mindset to make healthcare more responsive and more personalized.
This episode also discusses the nuances of personalization within the privacy constraints of the healthcare industry and the digital hurdles that come with a traditional B2B-focused business.
Connect with James Hannis, Chief Architect – Customer Engagement and Enterprise Solutions
Connect with Jim Hertzfeld, Vice President of Strategy
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Meet our guest
James Hannis, Chief Architect – Customer Engagement and Enterprise Solutions
James Hannis, Chief Architect at Cardinal Health since 2015, is a visionary IT leader known for his work in multi-channel retail. With a wealth of experience at Comdata, Ascena Retail Group and Express, he has a proven track record of driving innovation and building high-performing technology teams. At Cardinal Health, he was instrumental in making healthcare solutions more accessible and personalized, leading customer engagement and enterprise solutions, and navigating the evolving healthcare landscape. His dynamic leadership and dedication to people development have propelled the company into a new era of technological capability.
Connect with James
Meet the host
Jim Hertzfeld is regional vice president, strategy for Perficient. For more than two decades, he has worked with clients to translate their market insights into tangible digital products and customer experiences that truly grow their business.
More than just a strategist, Jim is a pragmatic rebel known for questioning convention and turning grand visions into actionable action. His frank attitude, sprinkled with a dose of cynical optimism, shapes a narrative that challenges and inspires listeners.