The Summer '24 preview is out and will be generally available in mid-June! The latest version of Salesforce brings critical feature enhancements for our friends in the Healthcare and Life Sciences (HLS) industry. Of course, the hot topic in tech over the past year has been artificial intelligence (AI). As Salesforce continues to strengthen its AI offerings, the HLS industry using Health Cloud will experience the benefits of new and improved generative AI capabilities that will make a substantial difference in your daily operations. AI and other critical enhancements in the Summer '24 release will save your organization time and money and, more importantly, lead to tangible improvements in the quality of care you can provide to your patients.
What is Salesforce Health Cloud?
“Built on the world's #1 AI CRM software, Health Cloud is the connected, trusted platform for healthcare. By bringing together clinical and non-clinical data in one place with actionable insights, Health Cloud helps you collaborate effectively, deliver personalized care, and automate healthcare operations.
With that, let’s take a look at the freebies coming soon to a Salesforce org near you!
AI, engines and understanding your data
- Generative AI for Assessments allows you to streamline the process of analyzing and creating relevant questions from detailed forms and documents. Extracting critical information from historical patient records with just one click turns a costly and tedious process into a quick and easy task. It produces comprehensive screening questions that directly impact quality of care.
- The Improved Business Rules Engine will help you save time by reducing administrative clicks required to add or update business logic. This allows you to scale faster and enable critical changes to business processes more quickly and with less overhead.
- As your practice grows, so does your data! The improvement Data processing engine grows with you and allows you to efficiently process huge amounts of data. This directly translates into improved speed of service for your employees and patients.
- Overview of segmentation on the new Patient Segmentation Dashboard allows you to optimize and be strategic about your resource allocation by understanding and identifying high-risk patients.
Other important updates
- Intelligent appointment management can better manage complex, multi-step scheduling processes, allowing you to create a series of related appointments at once and easily manage rescheduling based on provider or patient needs.
- Search and filter based on criteria on experience sites, combined with dynamic layout result cards for easy analysis of important details, finding a supplier is easier than ever!
- A new integration with Milliman Care Guidelines (MCG) provides access to industry-standard care guidelines that allow you to make informed decisions, easily administer CGM-based assessments to create personalized care plans, and even take advantage of suggestions based on CGM guidelines .
As always, this is just the tip of the iceberg of what Salesforce Health Cloud can do for your organization, and with 3 releases each year, they are constantly innovating and improving! Access the full set of release notes here.
At Perficient, our Salesforce practice is entirely focused on you and enabling your organization to take advantage of these tools. So if you're looking for an edge to improve operational efficiencies, improve patient outcomes, and ultimately deliver higher quality care, consider Salesforce Health Cloud with industry-delivered strategy and implementation. Perficient experts!
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